Contact us
Email is the fastest route. Tell us the domain and what you expected to happen, and the first reply can be an answer rather than a question.
Already have an account?
Raise it from your account instead. It arrives with your domains and billing attached, so nobody has to ask you which one you mean.
Open a support requestWhat to include
The domain name in full. Not "my domain" — the actual name, spelled out.
What you did and what happened. Which screen, which button, and what appeared afterwards. A screenshot of an error is worth several paragraphs describing one.
For a DNS problem: the record you added and what you expected it to do. If you have run the DNS check in the panel, say what it showed — that is the same evidence we would be gathering.
For a transfer: the registrar the domain is with now, and whether you have the EPP authorisation code yet.
Things you can answer faster than we can
What a domain costs — read live from billing, so it is current the moment you load the page.
Whether a name is free, and which nameservers a domain is using right now.
Which records a platform wants — Vercel, Netlify, Shopify, Wix, WordPress.com, Google Sites and OneBit Deploy, each with the source linked.
The usual questions, including what we do and do not sell.
Who you are writing to
Onebit Technology Solutions Limited (RC1919657). Domains in the .ng family are registered through NiRA; payments are processed by Paystack.